If you manage Facebook pages, you're probably familiar with the surge in scam messages recently.
Monsta Media Moreton Bay were receiving several daily and we understand the stress and disruption it can cause a small business.
Remember, Facebook won't contact you via Messenger for official notifications, and these messages are scams leading to phishing sites. If Facebook need to serve a violation notice they will do this via email.
Typically, these messages start with alarming warnings about trademark violations and permanent deletion of your Facebook page. They may look like this:
⚠️ Important message: Your Facebook page is slated for permanent deletion due to a post that violated our trademark rights. We reached this decision after a thorough review and in accordance with our intellectual property protection policy.
Luckily, there's a simple method to filter out these scams and rid yourself of the disruption. Here's how to stop these spam messages:
Set up an automation to check for spammy keywords and move those messages to your spam folder.
How to Setup Automation to Prevent Facebook Scam Messages:
Switch to Your Facebook Page: Make sure you are on your business Facebook Page not your personal account. Use the new Facebook Page experience and switch into your page.
Access Messenger: Click on the Messenger icon in the top right corner to open your Page’s Inbox.
Open Automations: Tap the automation icon (resembling an atom) at the top right of your Page Inbox.
Create a new Automation: Select the ‘Create Automation‘ option located at the top right.
Create an automation from Scratch: Opt for the ‘+Start from Scratch‘ button to create a custom automation.
Name Your Automation: For example, “Hide Facebook Scams” to easily identify its purpose.
Choose the Channel: Set ‘Messenger’ as the communication channel for this automation. Create a similar one for Instagram if needed.
Define the Trigger Event: Under ‘When this happens‘, pick ‘New message received‘.
Set Conditions: Choose ‘Any of the following conditions‘ in case you want to add more keywords later.
Specify Keywords: Choose ‘Keywords‘ as your condition.
Enter Trigger Keywords: Input keywords used by scammers, but not by your customers (e.g., “trademark”, “infringed”, or “deletion”).
Select Action: In the ‘Take this action’ segment, choose ‘Mark as‘ for the action and ‘Move to Spam‘ for the last step.
Save Your Automation: Confirm the settings by clicking ‘Save Changes’. Congrats, you’re done! Any messages with those keywords will move straight to the spam box.
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