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Writer's pictureKaren Lewis

Protect Your Facebook Page from Trademark Scam Messages!



Protect your Facebook Page from Trademark Scams

If you manage Facebook pages, you're probably familiar with the surge in scam messages recently.


Monsta Media Moreton Bay were receiving several daily and we understand the stress and disruption it can cause a small business.


Remember, Facebook won't contact you via Messenger for official notifications, and these messages are scams leading to phishing sites. If Facebook need to serve a violation notice they will do this via email.


Typically, these messages start with alarming warnings about trademark violations and permanent deletion of your Facebook page. They may look like this:


⚠️ Important message: Your Facebook page is slated for permanent deletion due to a post that violated our trademark rights. We reached this decision after a thorough review and in accordance with our intellectual property protection policy.

Luckily, there's a simple method to filter out these scams and rid yourself of the disruption. Here's how to stop these spam messages:


Set up an automation to check for spammy keywords and move those messages to your spam folder.


How to Setup Automation to Prevent Facebook Scam Messages:


Switch to Your Facebook Page: Make sure you are on your business Facebook Page not your personal account. Use the new Facebook Page experience and switch into your page.

Access Messenger: Click on the Messenger icon in the top right corner to open your Page’s Inbox.

Open Automations: Tap the automation icon (resembling an atom) at the top right of your Page Inbox.


Create Facebook Automation to prevent Facebook scammers

Create a new Automation: Select the ‘Create Automation‘ option located at the top right.


Create a Facebook Automation

Create an automation from Scratch: Opt for the ‘+Start from Scratch‘ button to create a custom automation.


Begin from Scratch: Opt for the ‘+Start from Scratch‘ button to create a custom automation.


Name Your Automation: For example, “Hide Facebook Scams” to easily identify its purpose.


Choose the Channel: Set ‘Messenger’ as the communication channel for this automation. Create a similar one for Instagram if needed.


Define the Trigger Event: Under ‘When this happens‘, pick ‘New message received‘.


Set Conditions: Choose ‘Any of the following conditions‘ in case you want to add more keywords later.


Specify Keywords: Choose ‘Keywords‘ as your condition.


Enter Trigger Keywords: Input keywords used by scammers, but not by your customers (e.g., “trademark”, “infringed”, or “deletion”).


Select Action: In the ‘Take this action’ segment, choose ‘Mark as‘ for the action and ‘Move to Spam‘ for the last step.


Edit Facebook Messenger automation to stop scammers

Save Your Automation: Confirm the settings by clicking ‘Save Changes’. Congrats, you’re done! Any messages with those keywords will move straight to the spam box.


Boost Your Business with Monsta Media Moreton Bay! 🚀


At Monsta Media Moreton Bay, we understand the challenges small businesses face in navigating the digital landscape. Our dedicated team is here to empower you with a robust digital strategy and elevate your social media presence. 🌐💪


📈 Digital Strategy Expertise: Navigating the complexities of the digital world can be overwhelming. Monsta Media Moreton Bay specialises in crafting tailored digital strategies that align with your business goals. Whether you're looking to enhance your online visibility, engage your audience, or drive conversions, we've got you covered.


📱 Social Media Mastery: In today's interconnected world, social media is a powerful tool for business growth. Monsta Media Moreton Bay can help you harness the full potential of platforms like Facebook, Instagram, and Twitter. We create compelling content, implement effective engagement strategies, and provide analytics insights to refine your approach. Let us transform your social media presence into a dynamic force that resonates with your target audience.


🤝 Talk to Us Today: Ready to take your small business to new heights? Monsta Media Moreton Bay is here to be your digital partner. We thrive on seeing businesses succeed in the digital landscape, and we're passionate about helping you achieve your goals. Reach out to us today, and let's embark on a journey to amplify your digital presence and drive business success together! 🚀📲 #DigitalStrategy #SocialMediaMastery #SmallBusinessSuccess







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